Chhotaria Securities
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CIN: U67120WB1995PTC072491|NBFC Bearing No.: B-05.04798
Office No - 425- 430, 453-455 Fourth Floor, Magneto Offizo, Magneto the Mall, Raipur- 492001, Chhattisgarh.
CHHOTARIA SECURITIES

RBI Ombudsman

Information on the RBI Ombudsman Scheme and the channels available to customers for addressing unresolved complaints and grievances.

MANDATORY RBI OMBUDSMAN
DISCLOSURE

Chhotaria Securities Pvt. Ltd., being a Non-Banking Financial Company (NBFC) regulated by the Reserve Bank of India (RBI), follows a structured grievance redressal mechanism to address customer complaints in a fair and timely manner. Customers are requested to first approach the Company's Grievance Redressal Officer for resolution of any complaints related to loan services, charges, recovery practices, or other service matters.

If you are not satisfied with our response, or if your complaint is not resolved within 30 days from the date of submission, you may approach the RBI Ombudsman under the Integrated Ombudsman Scheme of the Reserve Bank of India.

RESERVE BANK – INTEGRATED
OMBUDSMAN SCHEME
Under the RBI Integrated Ombudsman Scheme, customers have the right to file a complaint against a regulated entity for deficiency in service. The scheme provides an independent, impartial, and cost-free mechanism for grievance redressal.
RBI COMPLAINT MANAGEMENT
SYSTEM (CMS) PORTAL
Complaints may be filed online through the RBI CMS portal:
REGIONAL RBI OFFICE

Customers may also approach the Regional Office of the Reserve Bank of India having jurisdiction over the Company's registered office.

Reserve Bank of India(Regional Office – Kolkata Jurisdiction)